Terms and Conditions | Hastie Waste

Pricing

All prices listed on this site are in Australian Dollars and will remain valid for 30 days.

Customer Service Policy

Hastie Waste is committed to providing exceptional customer service and quality products. We endeavour to make sure that all services listed on our website are currently in available and pricing is true and correct. Standard delivery timeframes are between next day and five days business days; in the event that we are unable to fulfil your order we will notify you within 1 business days to arrange an agreeable alternative delivery date or a full refund.

Refund Policy

Please select your bin size and delivery address carefully. We do not offer refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where we fail to deliver through no fault of yours.

Privacy Policy

Hastie Waste is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Hastie Waste uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Hastie Waste only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Hastie Waste your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us on 08 9731 0296.

Special Conditions for Skip Bin Hire

From the time of delivery of the bin(s) to the customer until the bin(s) are collected by Hastie Waste, the customer will:

Not use the bin(s) for any purpose other than the depositing and storage of waste for collection and disposal by Hastie Waste
Not intentionally or unintentionally cause damage to any bin

All bins shall remain the property of Hastie Waste. If bins need to be replaced, repaired, cleaned or serviced as a result of either intentional or unintentional damage the customer will pay to Hastie Waste the cost of replacing the bin or the cost of servicing, repairing or restoring the bin to its original condition, whichever is the lesser.

To what level can I fill a skip?

Skip bins can be filled to the Maximum Fill Line, which is painted on the skip bin’s side. An overfilled bin is not safe to transport. If necessary, our drivers will remove the excess waste before loading. If that is not possible, the bin will be left at your premises and it will be collected once you remove the excess content. Extra costs may apply.
Is there a limit to the weight I can put into the skip bin?

Each skip bin will handle the weight of whatever you put in them. It is important that the content does not exceed our trucks legal weight limit of approximately 10 tonnes. Please consider the content’s weight; items such as dirt, sand, and gravel can be heavy. We all have a responsibility to keep our roads safe under the Government’s Chain of Responsibility laws.”
What happens if someone else overloads the skip or put prohibited materials in it?
What is the standard hire period?
Can I extend the standard hire period?
Is there anything I can't put in the skip bin?
Your skip bin will not be collected if it contains dangerous or prohibited material. If you have any doubt, please call our office to discuss. The following can not be put into a Hastie Waste skip bin:

Dangerous Goods such as asbestos, gas bottles, liquid waste such as thinners, paint etc., explosive or flammable items;

Wet cement;

Hot coals or any substance that could start a fire.

Additional charges will apply for items that are subject to a surcharge at our waste disposal sites, including:

Mattresses

Tyres
Can I put asbestos in a skip?

No. We have a special HaziBag available to collect asbestos. If you want to dispose of asbestos, please order one of these during the checkout.

Asbestos can be found in many materials in houses built up until the late 1980s. If in doubt about whether a material might contain asbestos, consult an expert. If you must remove asbestos, contact your local government agency to find the safest and best way to do this.

If asbestos is found in the skip bin after it has been tipped either at landfill or at a transfer station, high decontamination costs and possibly hefty fines may be imposed. The customer will be responsible for the payment of all expenses immediately.
Can I put tyres or matresses in a skip?

Yes, but tyres and mattresses do attract an additional charge. Please provide an estimate of how many tyres you will dispose of when you complete your order or when booking over the phone.

For any of these items or other prohibited items, we reserve the right to charge for the additional disposal and separation costs that may be incurred.
Are there any other additional charges I should be aware of?
We reserve the right to charge for the following additional fees in the event that your waste includes any of the following items.

Tyres car/motorbike $20 Truck $50

Asbestos must be packed separately in a Hazibag and organised in advance. In the event, Asbestos is discovered in your load a surcharge will be debited on your credit card. This will reflect the additional costs we incur at the point of disposal. As a guide only, some tips were charging $2,200 as of June 2023, and this cost would be fully passed on as a surcharge

Non-green waste items in a green waste only bin +20% of bin price (having received 15% discount on original price)

Mattress $30

Liquid waste including oil, chemicals, paint etc $100

Bin turnaround requested on delivery $50

Denied access/no access on collection date $100

Bin not ready on collection date and truck present $100

Cancellation of this order prior to the delivery of your bin $50

Terms & Conditions